COMMON QUESTIONS

We have unfortunately decided to discontinue these products. We recommend trying MitoQ derma elite. This contains MitoQ Mitoquinol combined with research-backed ingredients MitoPrime® L-Ergothioneine, Nicotinamide, Hyaluronic Acid and Vitamin E to support cell health, skin hydration and elasticity.

You can learn more about MitoQ derma elite here.

We recommend that you take MitoQ in the morning on an empty stomach, at least 30 minutes before your first meal of the day. You can take MitoQ 2 hours after eating. MitoQ is water-soluble, so it doesn't need to be taken with food or oils to assist with absorption.

MitoQ can be taken in combination with your other supplements. Some of our products do have vitamins and minerals in them, so it’s a good idea to keep an eye on your intake levels of those so that they stay within the recommended range.

Keep MitoQ out of direct sunlight.

Yes, Mitoquinone and Mitoquinol are basically the same. Similar to many other antioxidant supplements, our supplement can exist as two forms, a reduced form, Mitoquinol, or an oxidized form, Mitoquinone. Once inside the body Mitoquinol can be oxidized to Mitoquinone and then recycled back to Mitoquinol as it performs its antioxidant function. When you see Mitoquinone referred to in a scientific article rest assured they are talking about our molecule. Mitoquinone and Mitoquinol are basically bio-equivalent inside the cell. We supply the Mitoquinol form since it is easier for use in capsule (easier to use as a powder).

Orders are typically dispatched within a working day, Monday-Friday (UTC/GMT+12).

All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on country.

• For orders in New Zealand please allow 2-5 working days.
• For orders in Australia please allow 7-10 working days.
• For orders in America please allow 5-10 working days.
• For orders in Europe please allow 7-15 working days.
• For orders in United Kingdom please allow 2-5 working days.
• For orders in Canada please allow 10-15 working days.

Please note: these delivery times are estimates and may be dependent on issues out of our control. If you have not received your order within 14 working days, please contact [email protected]

Regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:

- Albania
- Argentina
- Belarus
- Brazil
- Chile
- China
- Gibraltar
- Iran
- Kazakhstan
- Liechtenstein
- Malaysia
- Mexico
- Pakistan
- Republic of North Macedonia
- Russia
- Saudi Arabia
- Serbia
- South Africa
- Thailand
- Türkiye
- Uruguay
- Vietnam

For those wanting to order and ship to China please visit our Tmall store.

Order over NZ$210 - Free Tracked Courier

Order below NZ$210 - $7.95 Tracked Courier

Order over US$145 - Free Tracked Courier

Order below US$145 - $8.00 Tracked Courier

Order over UK£140 - Free Tracked Courier

Order below UK£140 - £3.00 Tracked Courier

Order over EU€145 - Free Tracked Courier

Order below EU€145 - €3.95 Tracked Courier

Order over AU$230 - Free Tracked Courier

Order below AU$230 - $8.00 Tracked Courier

Certain shipping destinations aren’t eligible for free shipping, please refer to 'Which countries are not eligible for free shipping and why?'

We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items.

Regrettably we are unable to provide free shipping to the below countries.

We do apologize for this and will update you should the situation change in the future.

- Hong Kong
- India
- Puerto Rico
- South Korea
- UAE

MitoQ currently ships globally from the current locations:

NZ - Auckland, New Zealand
USA - Louisville, Kentucky, USA
EU - Zoetermeer, Netherlands
UK - Newton Abbot, Devon, England

Our system will automatically send your order to the appropriate distribution center based on the delivery location.

We recommend that your order is sent to a physical delivery address. We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk.

Please note: if a PO Box address is selected and we are unable to deliver, this will cause delays with receiving your order.

We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

If your order has not been received within 14 working days, please contact our customer service desk at [email protected]

MitoQ cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We ship to lots of places around the world and every country has different import regulations and fees.

It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import duties and taxes once your shipment reaches your destination. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.

It is a criminal offence to falsify the details on an Import declaration form. We cannot inaccurately describe the contents, claim a lower value or mark as gift. Please be advised that if your order is sent by courier and incurs Import Duties and/or taxes the courier company will contact you directly for payment if these are payable.

When you purchase a MitoQ subscription, we charge your payment method for the first order, then process and dispatch the corresponding order. It then works on a cycle based on the cadence you have selected going forward. After your initial purchase, you will be charged 30, 90 or 180 days later, and your corresponding subscription order will be dispatched.

You can view, edit or cancel your subscription at any time by logging into your account here and then viewing the ‘My subscriptions’ page. In this section, you should have the option to edit your shipping address and payment information for future subscription deliveries. You also have the option to pause or cancel the subscription altogether, if needed.  

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.  

When you purchase a MitoQ subscription, we charge your payment method for the first month’s order, then process and dispatch the corresponding order. It then works on a 30, 90 or 180 day cycle based on your selection, going forward. After your initial purchase, you will be charged again 30, 90 or 180 days later, and your corresponding subscription order will be dispatched.  

You can update the billing information for your subscription(s) at any time by logging in to your account and visiting the ‘Subscription billing details’ section.

Please note:  We can only accept credit cards (Visa, Mastercard and American Express) for our subscription service, and do not currently accept PayPal as a payment method.

By logging into your MitoQ account and navigating to the ‘subscription billing details’ section, you’ll be able to update your saved credit card and billing information for your active subscription(s).   

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.   

Subscriptions are set to be renewed every 30 days, starting from your first delivery. This means your subscription order will be processed after a 30-day period and dispatched from one of our distribution warehouses within 2 working days. For specific delivery and shipping information, please check out our shipping and delivery FAQs.

Once you have an active subscription, you can login to your MitoQ account and navigate to your ‘My subscriptions’ section to view or alter your plan. This includes the option to skip your next delivery or pause your subscription until you’re ready to resume.

Once logged in to your MitoQ account you can view and edit your delivery address for any active subscriptions under the ‘My subscriptions’ section. Within this section, your active subscriptions should be available for you to view, edit or alter. By selecting ‘Edit’ you will have the option to update the shipping address against each active subscription. 

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.   

You can cancel your subscription permanently at any time by logging into your account and viewing the ‘My subscriptions’ section. In this section, it displays all of your current subscriptions and gives you the option to cancel. Alternatively, you can contact us directly to let us know you’d like to cancel.   

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.   

Yes, we still have the option to purchase one-off orders. Simply select the “One time purchase” option when selecting your choice of MitoQ product.

Unfortunately, once a subscription order is placed, we’re unable to amend or add to the order. If you would like to alter or change your subscription product and amount, you can do this by editing your subscription in the ‘My subscriptions’ section of your account. You can also contact us directly - we’re more than happy to help.  

Please note: if your order has just been processed or is in transit, any changes you make will be applied to your next, unprocessed order.   

Items in stock are normally dispatched within the next 2 working days after an order is successfully placed. An order confirmation email will be sent to you once the order has been placed and a shipment confirmation email will be sent to you once it leaves our warehouse.

In most circumstances, it's not possible to make changes to your order once you've placed it. We apologize for the inconvenience.

If you receive a damaged or defective item, we will be happy to send you a new product. Please contact us.

To view our full MitoQ Returns Policy, please click here.

MitoQ doesn’t normally offer free samples but freebies are given at giveaways and campaigns. Please follow our social media pages or sign up for our newsletter so you will be informed when this happens.

Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within your country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into your country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If an international customer returns an item for whatever reason, we will not reimburse them for any part of any customs fees incurred.

To learn more about customs fees, taxes or duties, please contact your local post office or international customs service.

We accept credit cards (Visa, Mastercard and American Express) and PayPal. PayPal is not currently available for subscription orders. We no longer offer Afterpay as a payment option.

To streamline our payment options and improve our overall customer experience we’ve made the decision to discontinue Afterpay as a payment option.

You can still make purchases using any of the other payment methods; credit and debit cards (Visa, MasterCard, American Express) and PayPal (for one time purchase options). For questions regarding Afterpay credits or outstanding payments, please reach out to Afterpay directly for assistance.

On the shopping cart page, you will see a box for your promotion code. Please enter your code if you have one, and click the APPLY COUPON button to activate it. Please note that discounts or free products should appear on the checkout page if the code is applied successfully. If you DO NOT see the discount or free product reflected on the checkout page, please contact us before completing your order.

If your coupon code doesn't seem to work or if the page says "Your coupon code is invalid.", your coupon code might have expired, might have already been used or might not be applicable to selected products. Please check the terms and conditions of your coupon and, if the problem persists, please contact us.

IMPORTANT NOTE: All promotions and special deals on mitoq.com are NOT applicable for wholesale account holders, unless otherwise stated.

MitoQ products are available at our official website and Amazon store. Please note that, as we are based in New Zealand, we may be operating in a different time zone from you. Our customer service, warehouse team and courier agents are not available on weekends and public holidays, so please allow extra time for your order to be processed and delivered during these times.

Polypropylene bottle & cap

After many attempts, we've developed a minimum polypropylene black bottle and cap that can be easily recycled in all countries as waste collection infrastructure improves. Also known simply as PP, polypropylene is fantastic at protecting your MitoQ and making sure moisture doesn’t get in while our product is on its way to you. It’s durable, so we don’t need to worry about it breaking during shipping, and there’s no need for you to worry about separating the bottle and cap when disposing of it. PP can be processed several times so it is a truly circular economy product. It took a lot of trial and error to achieve this, but we’re so happy we took this step.

Boxing made from environmentally responsible paper

As you may have noticed, our revamp extends beyond the MitoQ bottle. The box that protects our new bottles is made from environmentally responsible paper which has been produced using PEFC certified pulp from responsible sources.

Environmentally friendly inks

Our packaging makeover extends to the inks we’re now using. We've opted for environmentally friendly inks – which can also be recycled.

Recyclable courier bags

Wherever possible, we’ve also switched to recyclable courier bags that are made from post-consumer and post-industrial materials. Even the removable adhesive backing is from recycled materials. After much consideration, we chose not to go ahead with fully compostable courier bags because, if they go into landfills, they degrade slower than plastics. As many of our customers don’t have home composting systems, we decided this was the most environmentally friendly choice - for the time being.

No more bubble wrap

It wouldn’t make sense to go to all of this effort to create environmentally friendly packaging – and then keep using bubble wrap to protect your MitoQ. So, where possible, we’ve gotten rid of it. In place of bubble wrap, your MitoQ bottle will now be wrapped in an “Ecowrap” which is recyclable, biodegradable and compostable. It’s made out of paper sourced from sustainable forests.

MitoQ’s bottles, bottle caps, inks and outer-boxes are all 100% recyclable. Simply pop them in your recycling bin!

We’re hoping to use only recyclable courier bags for all of our customers in the near future. However, we’re not able to offer this to all of our international customers just yet. We encourage you to check the guidelines given on the courier bag that your MitoQ arrives in.

The outer box is solely for the protection of the bottle during shipping. When redesigning our packaging, we took careful consideration of what elements were crucial and what could be excluded. If we did not protect the bottle with the outer box, there was a high risk of the bottle being damaged during transit or being additionally packed in non-environmentally friendly packaging by our couriers. We tested many different materials and packaging scenarios and found that the combination of a single reinforced outer box and Ecowrap provided the best protection from damage by knocks and liquid, while also being the most planet-friendly option, as they can still be widely recycled and composted.

We fully realize that there’s more work to be done. We're continuously looking for ways to take small steps toward a more impactful MitoQ. This includes considering the full environmental impact of MitoQ’s packaging, rather than just focusing on how it is disposed of. We’ll continue to shift and evolve as new sustainable packaging options become available. We aim to be transparent throughout this process – and we look forward to keeping you informed as we grow and improve.